Web Survey Bibliography
Considerable research has focused on encouraging responses via the web for address-based samples of the general population. Although response rates for such mixed-mode surveys have been lower than for the postal only mode, this strategy can generate a substantial number of responses via the web. Many public agencies and nongovernmental organizations serve large segments of the public and, consequently, often conduct surveys to identify client needs or assess customer satisfaction. Given tight budgets, public agencies are looking at mixed-mode strategies for surveying the general public or quasipublic populations. When there are multiple types of contact information, survey administrators can use more mixed-mode methods. This study examines the utility of incorporating e-mail addresses into mixedmode procedures for a survey of an agency’s clients. The study uses clients who have received information from the Cooperative Extension Service to analyze how implementation procedures and response mode affect response rates and item distributions. The clients form three strata (based on providing contact information for postal address only, e-mail only, and both). For clients with both mail and e-mail addresses, three experimental groups were created, including two mixed-mode groups. I focus the analysis on response rates, as well as explore responses for mail and web modes over the sequence of contacts. I found that when mail and e-mail addresses are used to implement a sequence of e-mail and postal invitations in a mixed-mode design, response rates were lower (53-55%) than those for mail only surveys (66%). On the other hand, administration costs for postage was substantially lower for the mixedmode groups (because 60% of the surveys were completed via the web) and the distributions of the substantive and demographic questions were nearly identical to the postal only group. This study demonstrates the benefit of obtaining e-mail addresses and using them in a mixed-mode survey process.
Conference Homepage (abstract)
Web survey bibliography (149)
- A Meta-Analysis of the Effects of Incentives on Response Rate in Online Survey Studies; 2017; Mohammad Asire, A.
- Sampling Methods for Online Surveys; 2017; Fricker, R. D.
- Influence of Importance Statements and Box Size on Response Rate and Response Quality of Open-Ended...; 2016; Kumar Chaudhary, A.; Israel, G. D.
- Standard Definitions: Final Dispositions of Case Codes and Outcome Rates for Surveys 2016; 2016
- Are Initial Respondents Different from the Nonresponse Follow-Up Cases? A Study of Probability-Based...; 2016; Zeng, W.; Dennis, J. M.
- Predicting and Preventing Break-Offs in Web Surveys; 2016; Mittereder, F.
- Effect of a Pre-Paid Incentive on Response Rates to an Address-Based Sampling (ABS) Web-Mail Survey; 2016; Suzer-Gurtekin, Z.; Elkasabi, M.; Liu, Me.; Lepkowski, J. M.; Curtin, R.; McBee, R.
- Mode Effect and Response Rate Issues in Mixed-Mode Survey Research: Implications for Recreational Fisheries...; 2016; Wallen, K. E.; Landon, A. C.; Kyle, G. T.; Schuett, M. A.; Leitz, J.; Kurzawski, K.
- Exploring Factors in Contributing Student Progress in the Open University; 2016; Arifin, M. H.
- The quality of responses to grid questions as used in Web questionnaires (compared with paper questionnaires...; 2015; Dominguez, J. A.; de Rada, V. D.
- Nonresponse Analysis and Adjustment in the Follow- Up Study of a National Cohort of Gulf War And Gulf...; 2015; Dursa, E.; Hammer, H.; Kolenikov, S.; Schneiderman, A. I.
- Nannies' Knowledge, Attitude, and Management of Food Allergies of Children: An Online Survey; 2015; Greiwe, J. C., Pazheri, F., Schroer, B.
- 640 Current trends in management of high-risk prostate cancer in Europe: Results of a web-based survey...; 2014; Briganti, A., Isbarn, H., Ost, P., Ploussard, G., Sooriakumaran, P., Van Den Bergh, R.C.N., Van Oort...
- Examining the Effect of Prenotification Postcards on Online Survey Response Rate in a University Graduate...; 2014; Lalasz, C. B., Doane, M. J., Springer, V. A., Dahir, V. B.
- Online Polls and Registration-Based Sampling: A New Method for Pre-Election Polling; 2014; Barber, M. J., Mann, C. B., Monson, J. Q., Patterson, K. D.
- Keeping Surveys Valid, Reliable, and Useful: A Tutorial; 2014; Greenberg, M. R., Weiner, M. D.
- Surveying Louisiana waterfowl hunters: Open web and random mail surveys produce similar responses to...; 2014; Laborde, L. P., Rohwer, F. C., Kaller, M. D., Reynolds, L. A.
- Accessing sexual health information online: use, motivations and consequences for youth with different...; 2014; Mitchell, K. J., Ybarra, M. L., Korchmaros, J. D., Kosciw, J. G.
- Efficiencies of Internet-Based Digital and Paper-Based Scientific Surveys and the Estimated Costs and...; 2014; Uhlig, C. E., Seitz, B., Promesberger, J., Eter, N., Busse, H.
- Does Survey Mode Still Matter? Findings from a 2010 Multi-Mode Comparison; 2014; Ansolabehere, S., Schaffner, B. F.
- Nonresponse and Mode Effects in Self- and Interviewer-Administered Surveys; 2014; Atkeson, L. R.; Adams, A. N.; Alvarez, M. R.
- Assessing Within-Household Selection Methods in Household Mail Surveys; 2014; Olson, K., Stange, M., Smyth, J. D.
- Invitation Design Elements in Web Surveys - Can One Ignore Interactions?; 2014; Mavletova, A. M., Deviatko, I., Maloshonok, N.
- The Effectiveness of Mailed Invitations for Web Surveys and the Representativeness of Mixed-Mode versus...; 2014; Bandilla, W., Couper, M. P., Kaczmirek, L.
- Accuracy of Within-household Selection in Web and Mail Surveys of the General Population.; 2014; Olson, K., Smyth, J. D.
- The effectiveness of recruitment strategies on general practitioner's survey response rates - a...; 2014; Pit, S. W., Pyakurel, S., Vo, T.
- Confirmation Bias in Web-Based Search: A Randomized Online Study on the Effects of Expert Information...; 2014; Schweiger, S., Oeberst, A., Cress, U.
- Completion rates and non-response error in online surveys: Comparing sweepstakes and pre-paid cash incentives...; 2014; LaRose, R., Tsai, H. S.
- African-American breast cancer survivors’ preferences for various types of physical activity interventions...; 2014; Paxton, R., Nayak, P., Taylor, W., Chang, S., Courneya, K., Schover, L., Hodges, K., Jones, L.
- Survey Research Response Rates: Internet Technology vs. Snail Mail ; 2013; Lanier, P. A., Tanner, J. R., Totaro, M. W., Gradnigo, G.
- The internet user profile of Italian families of patients with rare diseases: a web survey; 2013; Tozzi, A. E., Mingarelli, R., Agricola, E., Gonfiantini, M., Pandolfi, E., Carloni, E., Gesualdo, F.,...
- A Comparison of Results from a Spanish and English Mail Survey: Effects of Instruction Placement on...; 2013; Wang, K., Sha, M.
- Intra-individual variation of extreme response style in mixed-mode panel studies; 2013; Aichholzer, J.
- Decision making in web survey participation of undergraduate students; 2013; Fan, W.
- Recruitment strategies of methamphetamine-using men who have sex with men into an online survey; 2013; Wilkerson, J. M., Shenk, J. E., Grey, J. A., Rosser, B. R. S., Noor, S. W.
- When to and When Not to Conduct a Web Survey; 2013; Barna, A.
- Issues of Coverage and Sampling in Web Surveys for the General Population; 2013; Lynn, P.
- Attitudes of Nebraska Residents on Nebraska Water Management; 2013; Dillman, D. A., Edwards, M. L.
- Permission email messages significantly increase gambler retention; 2013; Jolley, W., Lee, A., Mizerski, R., Sadeque, S.
- The smart(phone) way to collect survey data; 2013; Stapleton, C.
- Survey quality prediction system 2.0; 2013
- The E-Interview in Qualitative Research; 2013; Bampton, R., Cowton, C., Downs, Y.
- Methodological Considerations of Qualitative Email Interviews; 2013; Nehls, K.
- Sensitive topics in PC Web and mobile web surveys: Is there a difference? (presentation); 2012; Mavletova, A. M., Couper, M. P.
- The effects of item saliency and question design on measurement error in a self-administered survey; 2012; Stern, M. J., D., Mendez, J. D.Smyth, J. D.
- The cross platform report. Q2 -2012 - US; 2012
- Mobile email opens report 2nd half 2011; 2012
- Boosting Web pick-up Rates by referring to Compliance Principles ; 2012; Falnes-Dalheim, E., Haraldsen, G., Sundvoll, A.
- E-Mail Surveys; 2012; Mesch, G.
- Using Mixed-Mode Contacts to Facilitate Participation in Public Agency Client Surveys; 2012; Israel, G. D.